To qualify for a return or refund, all requests must meet the following conditions:

1. Unboxing Video Requirement
   A clear, uninterrupted unboxing video must be provided from the moment the parcel is received.
   The video must show:

   • the outer parcel,

   • the shipping label,

   • the opening of the package, and

   • the item’s condition upon arrival.
     Returns without a valid unboxing video will not be accepted.

2. Return Eligibility
   A return is only valid if:

   • the item received is damaged,

   • the item is incorrect, or

   • the order is missing components.

3. Condition of Returned Items
   All items must be returned in:

   • original condition,

   • unused,

   • with all original packaging, tags, dust bags, certificates, or accessories.

4. Customer-Arranged Return Shipping
   All return delivery must be fully arranged and paid for by the customer.
   Please ship the parcel to our designated return address below:
   [Insert return address here]
   (We recommend using tracked shipping. We are not responsible for lost return parcels.)

5. Return Approval
   Returns must be approved by our team before shipping back.
   Unauthorized returns may be rejected or not processed.

6. Non-Returnable Items
   For hygiene and safety reasons, certain items may be non-returnable (e.g., earrings).
   Personalised or used items are not eligible for return.

7. Time Limit

   All return requests must be submitted within 48 hours of receiving the parcel.

8.  

    Refund Method

   We issue refunds in the original payment method or store credit (whichever applies). Shipping fees are non-refundable.

9.  

   Inspection

   The final decision on return acceptance will be made after our team inspects the returned item.